Refund policy

Return Policy

We are committed to providing a satisfying shopping experience. Please review our return and exchange policy below before making a purchase.

1. Conditions for Returns and Exchanges

Returns or exchanges are accepted under the following conditions:

• The item is unopened and was damaged or defective upon delivery.
• The delivered item differs from the one ordered.

2. Conditions for Non-Returnable Items

Returns and exchanges will not be accepted in the following cases:

• The item has been opened.
• The return is due to customer preference (e.g., dissatisfaction with taste, aroma, or flavor).
• More than 7 days have passed since the item was delivered.

3. Return and Exchange Procedure

To request a return or exchange, please contact our customer support within 7 days of receiving the item. For faster service, please provide the following information:

• Order number
• Your name
• Reason for return or exchange
• Photos of the item (if there is damage or a defect)

4. Return and Exchange Shipping Costs

• If the item is damaged or defective during shipping, or if an incorrect item was sent, we will cover the shipping costs for the return and replacement.
• For returns due to customer preference, the customer will be responsible for the shipping costs.

5. Refunds

Once we receive and inspect the returned item, we will initiate the refund process. Refunds will be made using the original payment method.

6. Important Notes

Since sake is sensitive to temperature and humidity, please store the item in a suitable environment and follow our instructions when returning it.